Software walkthrough — Free Template
A free, professional software walkthrough template for IT support engineers and MSPs. Copy and paste, or generate it automatically with your company details using ResolveRight.
Example message
OnboardingHi, The software has been set up on your device and is ready to use. Here is a quick overview to help you get started. If you have any questions or run into any difficulties, please contact us at support@nexusit.co.uk or 01234 567890. Welcome aboard, James Walker Nexus IT Solutions
Generate this with your company details
ResolveRight fills in your engineer name, company name, and contact details automatically. AI mode turns your rough notes into a polished version instantly.
What this template includes
Full name
Software name
Key things to know
Getting started link
Engineer
When to use this template
Use the software walkthrough template when you need to send a professional, clear message to a client related to onboarding. This template ensures consistent, professional communication every time — whether you’re a solo engineer or managing a team of helpdesk staff.