Scheduled maintenance update — Free Template
A free, professional scheduled maintenance update template for IT support engineers and MSPs. Copy and paste, or generate it automatically with your company details using ResolveRight.
Example message
UpdatesDear Customer, I am writing to inform you of scheduled maintenance that will affect your systems. We will aim to complete this work as quickly as possible and will notify you once it is finished. If you have any concerns, please contact us at support@nexusit.co.uk or 01234 567890. We'll keep you updated, James Walker Nexus IT Solutions
Generate this with your company details
ResolveRight fills in your engineer name, company name, and contact details automatically. AI mode turns your rough notes into a polished version instantly.
What this template includes
Client name
What is being done
Scheduled date/time
Expected disruption
Engineer
When to use this template
Use the scheduled maintenance update template when you need to send a professional, clear message to a client related to updates. This template ensures consistent, professional communication every time — whether you’re a solo engineer or managing a team of helpdesk staff.